April 2024
Quick Facts
- Get support for problems and questions:
- Urgent issue? Call 971-990-8291 (Sort Center @ OPS)
- Ask a question or report a problem: email amh@multco.us or fill out the AMH Help Now form.
- Who does what? AMH Support Tier model
- If the AMH can't be used, items can be checked in manually.
- Staff will be trained to use AMH, including maintenance and minor troubleshooting.
- Automated Materials Handling (AMH) machines.
- Fall 2023 the new Operations Center opened with a large AMH sorter.
- The Macadam sorter will be used for holds and returns until the Operations Center collections has been processed and shelved.
- Most locations will have AMH, except for Fairview, Troutdale, and Kenton.
- Fairview and Troutdale have SmartShelf installations instead.
- AMH Diagrams
- AMH Glossary of terms
- AMH System image
- FAQ
- Video of AMH being used by patrons and staff
- What's next?
- If your location is getting an AMH, your Implementation team will work with the AMH Core Team and the vendor, to install and set up your AMH.
Support Tier
Contact: email amh@multco.us or call 971.990.8291 for urgent issues
All Staff
- Making sure the AMH has power
- Try restarting to correct minor issues
- Refer to the location AMH specialist
Location AMH specialist
- Troubleshooting
- Try to identify issues
- Reprogramming bins
- Make referrals to AMH core team
AMH core team
- Handle complication issues and mechanical failiures
- Make referrals to IT and vendor
- Provide follow-up
Library IT and vendor Lyngsoe
- Advanced tech solutions
- Advanced mechnaical failiures
- Provide follow-up
Rationale
AMH has benefits for both patrons and staff.
Patrons will experience:
- Immediate check in for items returned directly into the AMH
- Email or paper check-in receipts
- Shorter wait time for holds and for items to get back on the shelf
- More staff available to assist them
Staff will experience:
- Less time spent checking in and sorting items
- Improved ergonomics
- More time for patrons and projects