November 2025

Quick Facts

• When it is time to renew a fee account, you will see a pop-up that "Permission has expired" when looking up patron from the Check Out wizard.
• You can find the expiration date of a PAID_A and/or PAID_Y account by looking at the glossary in the Check Out wizard.
• PAID_A or PAID_Y accounts cost $180 per year. The fee covers all members of a household. This fee must be added manually.
• A patron does not have to be present in the library to renew a fee account. They only have to come in to show identification at the initial registration. 

Procedure

Patrons do not have to be present in the library to renew a fee account. They only have to come in to show identification at the initial registration. 

If the account has expired, you will see a pop-up message “Permission has expired".

1. Click Review User Record to review record.  Verify contact information to make sure the patron is still not eligible for a free library account.
2. Click Update Permission if the patron would like to renew their account. The account expiration date will change to one year in the future.
3. Click the Modify User Helper, then the Extended Info tab to verify names of the people in the household in the HISTORY field. Click Save.
4. Add the $180.00 fee. The patron must pay this fee before using the account.
   1. Click the Billing a User Wizard listed under Special.
   2. Enter the patron's User ID.
   3. Select PAID_CARD as the reason for bill.
   4. Enter the amount 180.00
   5. Select payment type CRED_DEBIT, CASH or CHECK.
   6. Take payment from patron and then select Pay Now.
5. Ring the payment into the cash register as an 01 Symphony fee.
6. If there are other people in the household, change the expiration date to one year from the date of payment or one year from the current expiration date, whichever is later, for household members who have their own accounts.

Policy

• Patrons who live outside of Multnomah County or who are not covered under our reciprocal agreement are offered a one-year (365 days) library account for a fee of $180.00 per household. A household is defined as the individuals who reside at one address.
• As part of the application, the patron is asked about what other individuals (if any) are in their household and if they are authorized to have a library account. These individuals are then listed in the HISTORY field as being eligible to receive a library account without additional payment, but expiring at the same time as the primary account.
• Fee patrons have access to all standard library services, including all electronic resources, all media services (OverDrive/Libby, Hoopla, Kanopy, etc.) and Interlibrary Loan services.
• Patrons do not have to be present in the library to renew a fee account.