Incoming crates may contain:

• Branch returns (grey)
• Holds (blue/yellow)

All incoming crates (except black) must be scanned to confirm delivery.

• Use the ‘Check Correct Delivery of Transport Unit’ wizard to scan the RFID tag on each crate. This does not check the items in, it just confirms that the crates have arrived at your branch. You do not have to process the crates any further at this point.

Processing branch returns

1. When you are ready to process a crate of branch returns, move the items from the crate onto a branch Transport Unit (cart/truck).
2. Use the ‘Put in Transport Unit’ wizard to tell IMMS which Transport Unit (TU) the items are now on.
3. Check for confirmation of successful assignment.
4. If all of the items were successfully assigned to the shelving TU, it can now be shelved.
5. If you get an error message about “mixed content” you will have to take additional steps:
   1. Use the “What is listed in IMMS” wizard to view the items in the transport unit.
   2. Any problem item/s will be listed at the top and will say something other than ‘Shelf - not assigned’. Remove these items from the TU, check them in using Symphony, and route them as directed.
   3. Once all mixed-content items have been removed, the truck can be shelved.

Processing holds without Print & Apply labels

1. When you are ready to process a crate of holds that need printed hold slips, move the crate to the Symphony station you will use for checkin.
2. Use the ‘What is listed in IMMS about…’ wizard to make sure the Holds Chute has a TU (physical or virtual) attached.
3. Use Symphony to check in each item.
4. Print and insert the hold slip, and place the item onto the attached TU.
5. Replace full TUs as needed.
   1. (Optional) Use the ‘Put in Transport Unit’ to move items from one TU to another.
6. Place the items on the Holds shelf.
7. Once all of the items on the TU have been placed on the Holds shelf, use the ‘Move to shelf’ wizard to tell IMMS that they have been moved from the TU to the Holds shelf.