September 2023

Quick Facts

• Use Display User wizard---- to print a list of holds on an 8.5X11 format.
• If holds are less than 20 items, use the snipping tool (Press Windows logo key + Shift + S) to print with the receipt printer.
• If the patron uses our text message service they can text MY BOOKS to 833.568.7722 to get a list of their holds.
• Staff can use Symphony web on a tablet to check the hold shelf with the patron.
• The patron must have the library card or card number to receive a printed list of holds.

Procedure

To print a list of patron holds on an 8.5 X 11 paper:

1. Go to Display User, enter patron's User ID.
2. Click the Status column to put Available holds at the top of the list and adjust the Title column to display more of the title.
3. Click the printer icon to open the printer wizard.
4. Make sure only List of holds is selected and unselect List of checkouts and List of bills.
5. Print. 

To print a list of patron holds using the receipt printer:

1. Go to Display User and enter patron's User ID.
2. Click the Holds tab.
3. Adjust the Title column so that more of the title is visible and sort the Status column by clicking Status to show available holds first.
4. Open the snipping tool (Press Windows logo key + Shift + S) and make a snip of the holds you want to print.
5. A window with your snipped item will open. Go to the file menu of the snip tool to print to the receipt printer.
   • Use landscape when printing a snip of 10 holds or less.  This gives you an easier to read list.
   • Use portrait for 20 or less titles, it is a little more hard to read and it cuts off the titles

 If a window with your snip does not open:

1. Click the Start menu and select Snip and Sketch.
2. Click New and then snip what you want to print.
3. A window should open with your snip.
4. Click the 3 dots in the upper right corner and Print to the receipt printer.

Policy

The patron must have the library card or card number in order to see a list of holds, see Confidentiality.