November 2022

Quick Facts

• The User ID Manager is used when adding a new 21168 number to a Library Connect account that doesn’t have one.
  • The User ID Manager is a helper, and is only found in the Modify User Wizard, where you can make both the 21168 and Library Connect account numbers active IDs in Symphony.
  • If the account already has a 21168 number you want to replace, you can just scan in the new card number and not use the User ID Manager.
  • Both account numbers can be used to access accounts in Symphony and most online resources.
• If a Library Connect patron wants a 21168 card in addition to their Library Connect account student ID number, staff can add it to their account. This is not required.
• Library Connect allows students at participating school districts to use their student IDs as library cards and more.
• Always search for existing accounts by birth date before modifying Library Connect accounts. Do not delete Library Connect duplicate accounts. Send the user keys to the Contact Center at contactcenter@multco.us.

Tip: See the User ID Manager video tutorial on the Staff Academy. You must be logged in for this link to work. You can also search for "user ID manager" to find this tutorial.

Application

Add or Modify a 21168 number

If the Library Connect patron would like to have a 21168 library card, staff may issue one. 

To add the new 211680 barcode:

1. Select Modify User wizard.
    

   

2. The Library Connect number will be in the User ID field:
    

   

3. Highlight the Library Connect number to cut and paste it into the Alt ID field. 
    

   

   
   

4. Click the User ID field and scan the new library card so that the 211680 number is now in the User ID field.
    

   

   
   

5. Make sure the 21168 number is in the User ID field and the Library Connect number is in the Alt ID field. This will make the 21168 number the Primary User ID.
    

   

   
   

6. Click the User ID Manager helper at the top to make both numbers Active IDs.
    

   

   You will see the Library Connect number in the Inactive IDs column
    

   

7.  Highlight the Library Connect number in the Inactive column and use the arrow button to move the Library Connect number to the active ID number column on the left.
    

   

    

8.  Confirm that both the 21168 and Library Connect numbers are active, then save by clicking “OK”.
    

   

Tip

After saving, reopen the User ID Manager to make sure the changes were made.

If you have trouble moving ID numbers, or can’t make changes on this screen, please email Symphony Help Now at symphonyhelpnow@multco.us.

Making a User ID Number Inactive

The main reason for using User ID Manager to make a number inactive is when a student with a Library Connect account moves to a different school district. The old Library Connect account number must be made inactive and the new Library Connect number must be made active.

To make a User ID inactive; Use the Modify User wizard and open the User ID Manager helper.

1. Using the arrows, move the old/unused ID number into the Inactive box using the arrows. 
    

   

    

2. Save the change by clicking “ok”.
    

   

    

Policy

Library Connect accounts may have two active account numbers, their Library Connect number and a 21168 number.

A patron may have one active library account, except for Administrative, Educator, and LOS accounts.

Duplicate accounts should be deleted, if possible, leaving only one account in use.

Bills and checkouts may not be moved from one account to another, except by system wide access/circulation staff or the Contact Center supervisor.

Rationale

Library Connect accounts make it easy for students to use the library by having up to two active account numbers, their Library Connect number and a 21168 card number. 

21168 card numbers are not required because students have full access with their Library Connect number. 

For further support, you can find a video tutorial on using the User ID Manager in the Staff Academy.