How to add or replace copies using iPage.

Locating items in the library’s collection can be done using an Item Search. Keywords: item search, search string

Links to information on the Black Resources Collection (BRC), including how to request additions and subtractions from the collection.

This page describes the Bookshare service.

Learn how to change an item type from Circulating to Reference, or fix incorrect information in a catalog record.

Staff should be assigned to maintain each area of a location's collection.

Explains timeline for materials budget cycle and which areas have the highest allocations.

Summary of what types of reports on our physical collections are available and how to get them

Guidance for collection item retrieval, receiving, and returning stores items.

Information on the process for handling patron feedback, including policies and procedures. It details steps for handling paper comment cards and online submissions via Knowledge Tracker.

Information and guidelines for responding to concerns from patrons about library materials, including statement of concern forms. The entry also provides information on the library's commitment to intellectual freedom.

The library does not charge patrons for accidental damage to library material. Rarely, patrons are charged for malicious and intentional damage.

Sort points will be attached to station names in Symphony. During the IMMS configuration phase default sort points may be used.

New items which are defective to the vendor within these specified guidelines

How to withdraw materials to be discarded. Keywords: staff connect, Title Wave, Rose City Reads, discard cart, problem shelf, decision, weeding, condition

An Exhibition (or Exhibition Group) is a user-curated collection of titles. These collections can then be assigned to display spaces in the system. Keywords: Holiday, observance, display.

How to access "reading rooms" dedicated to different audiences and collections in Libby

Selectors review reports for titles that have no items, but have holds.

A guide to building comprehensive Item Groupings in IMMS.

IMMS allows us to move to a shared collection. Where items will be distributed based on whether there's a need for them at that location.
But how does this decision making work? This page shows some examples.

Recent updates and links to IMMS documentation

Guidance on use for the IMMS devices distributed for use with the IMMS Software

Changes to Symphony Workflows with the connection to IMMS:
New fields in Item Records
Sort Points display
Chute column on checkin screen

A list of terms used by IMMS, with notes on how they differ from Symphony. Additional keywords: definitions, dictionary.

Use the ‘Shelve items’ wizard to shelve a Transport Unit of items (including Lucky Day) on their home ("grouped") shelves.

Use this workflow to assign an item or the contents of a Transport Unit to a chaotic shelving Location.

Use Symphony to check items in if your location doesn’t have an AMH, or if your AMH is down. This procedure applies to local checkin (bookdrop) only. For return crate processing, see this workflow.

Instructions for creating Exhibition Groups and assigning items to them

There is no automated password reset function in IMMS, so all forgotten passwords must be reset manually. This process requires User Administration permissions. All IMMS Champions have these permissions.

Use the ‘Put in Transport Unit’ wizard to move all items from one Transport Unit (TU) into another. Generally used to move items from a system TU (crate) to a location TU (cart).

Pick lists in IMMS tell you what items need to be pulled off of your shelves for various reasons. Some lists run every day; some run only as needed. 

Use the ‘Picking’ wizard to pull and process holds.

Use these steps to process incoming crates if your location doesn’t have an AMH, or if your AMH is down. Note that incoming crates are handled differently depending on what is in them.

Items from incoming crates may be run through the AMH for rough-sorting, rather than being transferred directly to a shelving Transport Unit (TU).

Use this process to place Exhibition items in the Location that the Exhibition is assigned to (like the regular Shelve Items workflow, IMMS will only place the items in assigned destinations).

Use the ‘Change transport unit at chute’ wizard to switch out a full Transport Unit (TU) for an empty one.

Quick guides for common IMMS workflows

Links to information on the Indigenous Resource Collection (INCO), including how to request additions and subtractions from the collection.

PolicyWe recognize our obligation to provide library materials that are in good condition and free of pests. Infested library materials should not be returned to circulation until they’re...

Multnomah County Library upholds the principles of intellectual freedom and the public's right to know by providing people of all ages with access and guidance to information

Information about materials borrowed from other libraries. Keywords: ILL, inter-library, requests

This page describes when and how to replace library item barcodes.

What to do when you look for an item in Symphony and the item is not found. Keywords: Check In error message, NOC, NIC, not in catalog, not in system, not in Symphony, exceptions bin

Using Symphony to search for items. Additional keywords: item display, item placement

Information about how to handle last copies in poor condition

Procedures for duplicating a library barcode for a patron who wants to keep their barcode number from a broken or worn-out card.

Lucky Day items allow patrons to check out high-demand items without waiting on long holds lists. Keywords: shared collections, Lucky Day search, overflow

How thee Ops Center mail room operates, where materials go from there.

When a book has serious misprints send it to Acquisitions.

Basics on how to handle incoming new books at your location.

This page provides a brief explanation of how patrons can access OverDrive and includes helpful information and links for problem solving access issues. Keywords: Ebooks, e-books, digital resources

Pageturners To Go kits were created for book groups to use. Pageturners To Go kits are sets of 10 copies of the same title. Keywords: book club, page turners

Print periodical subscriptions vary by location. Periodical titles, location availability, and retention periods can be found in BiblioCommons.
Every location is responsible for regularly removing issues that are older than the retention period. They can be recycled at the branch or sent to OPS.

How pick lists for holds and other searches work with IMMS. Keywords: picklist, paging list, holds, rotation list, weeding list, missing list, error correction lists, call number changes

How to circulation items from the picture clipping file at Central Library.

Instructions on how to set up the label printer to print spine labels, and illustrations of the Symphony commands.

Information about possible problem shelf procedures. Keywords: snag, missing piece

Puberty Education Kits help adults support Autistic, Black/African American and Latine youth to learn about puberty.

Selectors buy more copies of titles with a lot of holds to meet patron demand, when possible.

Some reference material may be taken out of the library by a patron with a valid library card. A librarian or supervisor must authorize the loan and determine the loan period. In addition, some Central reference material may be sent to a branch for checkout or in-library use.

Information on mending and recasing.

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Describes how retired (weeded) materials can be shared with partner organizations or used as giveaways.

The selectors use these guidelines in determining what to add to our physical and digital collections.

This page describes how Shared collections work with access circulation. Keywords: shared, floating

How to handle new reference items that arrive at your location.

This page describes the Storytime bags (Zoom bags) program and how they should be managed.

Replaces the "collection transfer" process when your location needs more materials on a topic.

Procedure for requesting physical and digital additions to the collection.

About the We Speak Your Language (WSYL) + World Languages Collections.

How to weed for circulation using the IMMS weeding picklist

Guidelines and procedures for removing damaged material from the collection.

Irrelevant, inaccurate, and obsolete materials can be withdrawn from the collection by Information Services staff.

Instructions on weeding superseded materials and evaluating ceased annual publications.

The library is conducting routine weeding for condition, content, and circulation as capacity allows. The goal of weeding is to maintain the collection size by removing outdated, damaged, and unpopular items to make room for new materials.

Weeding goals and links to procedures for different types of weeding.

Welcome to Reading kits help K-3rd grade students build reading skills and appeal to their interests.