Answerland

Answerland is a 24/7 chat and e-mail reference service provided by the Oregon Libraries Network.

Ask the Librarian

Ask the Librarian is an excellent method for connecting people who are blind, Deaf/hard-of-hearing, and/or homebound with reference services.

Assistive Listening Systems (ALS)

Information about ALS systems

Audio description (DVDs, Blu-rays)

People who are blind or visually impaired have access to descriptive video on selected titles in Multnomah County Library

Books by mail

Books by Mail allows a patron to have library materials mailed directly to his or her house for a fee of $3

Bookshare e-books

Bookshare is an international service offering 900,000+ ebooks. It offers a custom reading experience to individuals with print disabilities such as blindness, low vision, dyslexia, or physical disabilities that make it difficult to hold a book.

Browsing the collection assistance

Library patrons who need assistance browsing the collection due to a disability may make an appointment with staff for one-on-one help.

Bulletin Board Regulations

Policy for public use of bulletin board spaces. It details procedures for posting materials and maintaining bulletin boards at all locations.

Calling long distance telephone numbers

How to call a long distance telephone number

Children left alone in the library after closing

Policy and procedures for staff to assist a child left alone at closing time. It includes guidelines for contacting parents, police, and security.

Closed-captioned (DVDs, Blu-rays)

Help finding closed-captioned movies

Closures: community emergencies and short-term library closures

How staff can help patrons during short-term closures and when there are community emergencies, like inclement weather. keywords - fire, weather, emergency, closure

Comments and complaints from patrons

Information on the process for handling patron feedback, including policies and procedures. It details steps for handling paper comment cards and online submissions via Knowledge Tracker.

Community room reservations

How to make and cancel a reservation using MyMCL and the Communico Reserve staff portal.

Community rooms policy

Policy and procedural information for use of the community rooms (previously referred to as meeting rooms and study rooms).

Complaints about library materials

Information and guidelines for responding to concerns from patrons about library materials, including statement of concern forms. The entry also provides information on the library's commitment to intellectual freedom.

Computers: Guidelines for Extending Public Computer Time

Guidelines for Extending Public Computer Time

Contact information for Library Connect accounts

Contact information for staff, educators and students