August 2024
Quick Facts
When we receive items from publishers with errors that make the book unusable, we can return those items within 60 days for a credit. Send the item to the Acquisitions Department at 635/OPS/ACQ via interoffice mail. Include a detailed description of the problem.
Procedure
When an item arrives at your branch with an error that makes the book unusable, such as:
- Pages bound out of order or upside down
- Missing pages
- Printing that is too faint to read
Write a detailed note to describe the problem. Include page numbers if applicable. Send the item with the note to 635/OPS/ACQ via interoffice mail.