Policy
Each public Multnomah County Library building has a designated Person in Charge (PIC) on site during all times the building is open to the public. There may also be a designated PIC during non-open hours. All management personnel, Librarians, and Library Assistants working in public locations will complete PIC training.
Location Leaders are responsible for ensuring that PICs are designated in their locations.
Rationale
Each building requires a trained Person in Charge (PIC) to be the point person for dealing with safety, security, facilities, staff and customer service issues.
Responsibilities of a PIC
- Be present and ready to engage in public areas.
- Explain rules and policies to patrons; solicit patron cooperation and compliance.
- Actively build and maintain positive connections and relationships with patrons. The PIC is responsible for ensuring excellent customer service and for addressing customer complaints.
- Practice equitable and inclusive behavior in this role by understanding the purpose of and being ready to use culturally appropriate, trauma-informed, and de-escalation approaches in interactions.*
- Respond to situations that impact the safety of a library space, including but not limited to: issuing patron exclusions or assisting security personnel in doing so, contacting emergency services, responding to presence of law enforcement, and others.
- Ensure any workplace safety hazards are promptly addressed and/or reported.
- Prepare and post incident/accident reports promptly and with efficient use of language and detail.
- Serve as a point person in emergency or disaster situations (e.g. fire, threats, water main bursts, etc.).
- Perform or delegate Information services opening and closing duties, and make sure Access services staff opening and closing duties are completed.
- Maintain workflow and service levels at a location. This includes making sure there is sufficient staffing for customer service and workload, adjusting schedules as needed, securing replacement staff, directing staff to appropriate work assignments, documenting staff performance issues to be shared with the location leader, and addressing questions in the moment.
PIC Training
All library staff members expected to serve as PIC will receive training and be given opportunities to shadow other library PICs prior to being assigned PIC duties.
PIC Pay
In accordance with Addendum F of the Local 88 contract - An employee in the Librarian, Library Assistant, and Program Coordinator classifications shall be paid a 10 percent (10%) lead work differential for one or more consecutive hours worked as a short term lead worker(PIC). Staff eligible for "Shift" pay shall be paid for "Shift PIC" time.
*Training related to culturally appropriate, trauma-informed, de-escalation approaches available in Workday.