PIC (person in charge)

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Accident, injury, or illness involving staff

PolicyStaff will provide immediate first aid to staff in case of accident, injury, or illness.Form...

Safety and security

Building survival

Information and supplies necessary to operate in an efficient and timely manner.

Facilities
Safety and security

Children left alone in the library after closing

Policy and procedures for staff to assist a child left alone at closing time. It includes guidelines for contacting parents, police, and security.

Facilities
Library services
Safety and security

Comments and complaints from patrons

Information on the process for handling patron feedback, including policies and procedures. It details steps for handling paper comment cards and online submissions via Knowledge Tracker.

Collections
Facilities
Library services

Complaints about library materials

Information and guidelines for responding to concerns from patrons about library materials, including statement of concern forms. The entry also provides information on the library's commitment to intellectual freedom.

Collections
Library services

Display cases/exhibits

Procedure for using library display cases and exhibit areas. Includes guidelines for the Central Library's Collins Gallery and branch libraries, covering scheduling, installation, and publicity.

Library services

Distribution of Free Community Materials

Procedures and guidelines for distributing brochures, newspapers, and other printed materials.

Facilities
Library services

Elevator failure

PolicyIn case of an elevator failure, reassure those trapped in the elevator and call for help.ProcedureAt Central, Administration or at branches call the 24-hour...

Facilities
Safety and security

Emergency Closure/Change in Library Hours

Policy and Procedure for closing or delaying the opening of a library due to inclement weather. It details how staff are notified (Telephone Tree) and the actions they should take to ensure the safety of both staff and patrons.

Facilities
Safety and security

Emergency Signage

Signs for posting. Includes weather & other closure; electricity, internet, and/or wi-fi outage; printer, copier, restroom out of order.

Safety and security

Intellectual Freedom

Multnomah County Library upholds the principles of intellectual freedom and the public's right to know by providing people of all ages with access and guidance to information

Collections
Library services

Library Safety Liaison Redeployment Process

Procedure for finding coverage for LSL absences.

Facilities
Safety and security

Media policies & procedures

Policies and procedures for interacting with the media. It designates official spokespeople and provides guidance for staff on how to handle media inquiries.

Marcom

Minimum Staffing

Minimum Staffing Procedure flow charg

Safety and security

Patron exclusions and privacy

Multnomah County Library will share limited information about excluded customers with public and private agencies that have a demonstrated need to access this material.

Facilities
Safety and security

Person in Charge

Person in Charge (PIC) policy

Facilities

Petitioning, soliciting and hand-distributing of written materials at the library

Policy for petitioning, soliciting, and hand-distributing written materials at approved Multnomah County Library locations.

Library services

Photography and Video in the Library

Explains when permission is required and provides contact information for the Public Communications Manager. The document also emphasizes patron privacy and restricted filming locations.

Facilities
Library services
Marcom

PIC Basics

Person in Charge (PIC) roles and responsibilities.

Safety and security

PIC phone numbers

These numbers are to be used only for PIC related situations....

Safety and security

PIC phone procedures

Procedures for using the PIC phones

Safety and security

Prayer

Policy on prayer in public spaces and gives guidance to staff on handling patron inquiries and requests related to prayer.

Library services

Reasonable accommodations for patrons with disabilities

Policy for providing reasonable accommodations to patrons with disabilities, per the Americans with Disabilities Act. It details procedures for handling accommodation requests, including interim accommodations and exceptions to library rules. The document also includes guidelines for requesting sign language interpreters.

Circulation
Library services

Reasonable accommodations for patrons with disabilities FAQ

Answers for: What a reasonable accommodation is and why we offer it, when to submit a request for reasonable accommodation, how to submit an accommodation request, what to expect in the process, how to support an accommodation, and who to contact with questions.

Circulation
Library services

Security Camera Use in the Library

Policy and guidelines for the use of security cameras in Multnomah County Library locations. It covers Security Camera Locations, Access to Digital Images, Use and Disclosure, and Retention of Digital Images. Also details authorized staff and procedures for handling requests for video footage, including those for security incident report purposes.

Facilities
Library services
Safety and security

Suspected illegal material (child sexual abuse material)

Procedures for dealing with suspected illegal material (child sexual abuse material).

Safety and security

When to call the EMT PIC

When to call the EMT PIC phone and how to reach an EMT member after hours.

Safety and security

When to call the police

A list of existing policies that address when to call law enforcement.

Safety and security