November 2024

Quick Facts

• Use the Remove Item Hold wizard to cancel patron holds after they are checked out to another patron. Look up the hold using the Item ID.
• Confidentiality Quick Look guide
• Picking up holds for another patron

Procedure

Who can pick up holds

A person can pick up holds for another person that is not present.  See the confidentiality policies.

• If the patron has the last name, library card number and password of the patron whose hold it is, they can use self check out OR they can check out at the desk by using their own library account.

• Staff will need to cancel holds that are picked up by another person. This is done during the checkout process, by entering a Y in the “Available hold block override” field and then clicking the button labeled “Override Checkout Item and Cancel Hold”.
  

  

If they can't find the holds

If the person picking up the holds can't find the holds they want to pick up by themselves:

• If the hold patron is present, give them their card number and explain the new hold slip format.
• If the hold patron is not present:
  • People will need the partial last name and partial library card number to pick up holds.