Each location in our system has codes, based on our agencies, buildings, and Symphony that track items, patrons, and locations. keywords: library codes, acronyms, letters, abbreviations.
How staff can help patrons during short-term closures and when there are community emergencies, like inclement weather. keywords - fire, weather, emergency, closure
When you are creating user records for multiple patrons who have the same address and other info the Copy User Wizard speeds up the process and prevents Symphony freezing while creating the records.
What to do when a patron has more than one active library record. Duplicate records should be deleted, leaving one active account per patron. N/A for staff administrative cards, EDU and LOS cards.
Educator library accounts are available to teachers and other educators who support learning in the community. Keywords educator, educator card, edu, edu card
Who is in the free service area, what areas are considered reciprocal, and what to do if someone isn't in the free service area. Keywords: MIX, reciprocal, metro area, county
The patron record glossary shows information about the account, such as the last activity date and the number of claims returned items. Keywords: last activity, claims returned, expiration
An overview at all things that have to do with Holds. Keywords: hold slips place holds, change priority, damaged holds, cancelled holds, change pick-up location, suspend and replace holds
How to help patrons pick up holds for other people. What to do if they have the patron information and what to do if they do not have the patron information. How to cancel holds.
What to do when you look for an item in Symphony and the item is not found. Keywords: Check In error message, NOC, NIC, not in catalog, not in system, not in Symphony, exceptions bin
Lucky Day items allow patrons to check out high-demand items without waiting on long holds lists. Keywords: shared collections, Lucky Day search, overflow
This page shows how to login to Mobile staff and set it up for you and your location. Keywords: staff app, mobile app for staff, bluecloud mobile staff, bluecloud app for staff
Instructions on how to make account changes on My MCL. How to change password, privacy, holds pick up location, change your email, display language and username.
How to enter the name(s) the patron goes by as well as name on ID (if it differs) on patron records. Used when creating a new account, or keeping an account updated to reflect changes.
Information about notices the library sends to patrons to inform them of checkouts, holds, due dates, snags, etc. Keywords: Email, text, phone, mail, overdues, lost items, announcements, not receiving
How to use Symphony offline circulation and self-checkout stations during migration and when regular Symphony is not available. Keywords: offline circ, Symphony outage, Symphony down, Symphony Web
By selecting Admin as the pick-up point for my Hold I agree to the following:I will only receive holds on my card, not on family or friend's cards. If my account is in...
This page provides a brief explanation of how patrons can access OverDrive and includes helpful information and links for problem solving access issues. Keywords: Ebooks, e-books, digital resources
Some patrons may have difficulty using the library: library card requirements (name, address, or ID), fees, address confidentiality, foster families, resource counselors
Updates to identifying information in a patron's account, including name, email address, telephone number, and address. Text messaging and patron type may also be updated using the Modify User wizard.
The library offers multimedia disc items, including Blu-rays, DVDs, and CDs, for use at patrons' discretion and does not assume any responsibility for damages
Cash register Training Mode for the Sharp model 330It is possible to practice the refund process on the cash register in order to become familiar with the steps. Practice with the cash...
Cash register Training Mode for the Sharp model 410It is possible to practice the refund process on the cash register in order to become familiar with the steps. Practice with the cash...
Self-checkout stations use RFID technology to check materials out of the library. In addition, patrons may view a list of items previously checked out, renew items, view and cancel holds, and bills.
How staff should use Symphony, the Integrated Library System (ILS) to protect patron privacy, library data, and to comply with ethics laws and standards.
Library employees and active volunteers will receive a library card for personal use free of charge even if their residence is outside Multnomah County or the free service area
This page includes the steps you should take when Symphony is not working on any computers at a branch. Keywords: offline circ, Symphony outage, Symphony web
Staff logins are assigned a default home location, and staff may update the location as needed. Keywords: home location, default location, library location, initials, credentials, home library, login
Individuals living outside free service area but paying Multnomah County property taxes may have free library service for themselves and their household
