Holds

Filter pages

Cancelled/inactive holds, view and replace

How to locate cancelled holds and replace them in Symphony. Keywords: inactive holds, hold expired, lost holds, missing holds, replacing holds

Circulation

Change priority (place in hold queue)

How to move the Patron to the top of the hold queue. Keywords: Change priority, hold list

Circulation

Expired holds/Manage holdshelf

How to print, search and process expired holds. Keywords: Expired holds, Manage Hold Shelf

Circulation

Hold Lockers

This page describes how to process items and how to help patrons place and pick up holds in library hold lockers.

Circulation
Library services

Hold pickup date, extend

When patrons aren’t able to pick up their hold within the one week time frame, we can extend patrons' hold pickup date by one week.

Circulation

Hold pickup location, change

Change location of a hold. Keywords: modify hold, change pickup

Circulation

Hold privacy

This page says what to do when a patron wants more hold privacy than the partial last name and last four digits of the library card.

Circulation

Hold Slips

How holds slips work with partial names and library card numbers, plus IMMS. Keywords: hold slips, hold labels, IMMS

Circulation

Holds

An overview at all things that have to do with Holds. Keywords: hold slips place holds, change priority, damaged holds, cancelled holds, change pick-up location, suspend and replace holds

Circulation

Holds in My MCL, view or edit

After placing holds, patrons can login to My MCL to view and edit their holds

Circulation

Holds no items

Selectors review reports for titles that have no items, but have holds.

Collections

Holds picked up by another person

How to cancel holds picked up by another person

Circulation

Holds processing for volunteers

Volunteers will use IMMS to pick holds, and AMH or the 'Volunteer' module in Symphony to process the holds. Keywords: Volunteer, check in, paging list, IMMS

Circulation

Holds, books by mail

How to select ship/mail and have holds mailed to patrons. Keywords: shipped hold not received, missing mailed item, Books by mail

Circulation
Library services

Holds, damaged

How to discard/withdraw/ and replace a damaged hold.

Circulation

Holds, freeze/pause/suspend

How to suspend holds in Symphony and MyMCL

Circulation

Holds, how to place in Symphony

How to place holds in Symphony

Circulation

Holds, picking up for another patron

How to help patrons pick up holds for other people. What to do if they have the patron information and what to do if they do not have the patron information. How to cancel holds.

Circulation

IMMS Quick Guide - Chaotic shelving (Move to shelf)

Use this workflow to assign an item or the contents of a Transport Unit to a chaotic shelving Location.

Circulation
Collections

IMMS Quick Guide - Moving Holds to the Holds Locker

Use this process to assign items to the Holds Locker. 

Circulation

IMMS Quick Guide - Pick lists, general

Pick lists in IMMS tell you what items need to be pulled off of your shelves for various reasons. Some lists run every day; some run only as needed. 

Circulation
Collections

IMMS Quick Guide - Pick Lists, Holds

Use the ‘Picking’ wizard to pull and process holds.

Circulation
Collections

IMMS Quick Guide - Processing incoming crates (without an AMH)

Use these steps to process incoming crates if your location doesn’t have an AMH, or if your AMH is down. Note that incoming crates are handled differently depending on what is in them.

Circulation
Collections

IMMS Quick Guide - Switching out Transport Units at Chutes

Use the ‘Change transport unit at chute’ wizard to switch out a full Transport Unit (TU) for an empty one.

Circulation
Collections

IMMS: Quick Guides for common tasks

Quick guides for common IMMS workflows

Circulation
Collections

Inactive bills, checkouts and holds

Inactive patron record information: holds, checkouts, and bills.

Circulation

Interlibrary loan (ILL)

Information about materials borrowed from other libraries. Keywords: ILL, inter-library, requests

Circulation
Collections

Notice schedule

The schedule of library notices.  Keywords: notice, schedule, timetable, overdue and notice timetable

Circulation

Notices

Information about notices the library sends to patrons to inform them of checkouts, holds, due dates, snags, etc. Keywords: Email, text, phone, mail, overdues, lost items, announcements, not receiving

Circulation

Operations staff holds

By selecting Admin as the pick-up point for my Hold I agree to the following:I will only receive holds on my card, not on family or friend's cards.  If my account is in...

Facilities

Patron hold lists, printing

This page will help staff with how to print a list of holds for patrons when they need help finding their hold on the shelf.

Circulation

Patrons not receiving notices

How to resolve problems when patrons are not getting notices. Additional keywords: Email, e-mail, text, spam

Circulation

Pick lists

How pick lists for holds and other searches work with IMMS. Keywords: picklist, paging list, holds, rotation list, weeding list, missing list, error correction lists, call number changes

Circulation
Collections
Professional development and training

Position in queue, number of holds and copies

How to see a patron's position in the hold queue, plus the number of holds and the number of circulating copies.

Circulation

Puberty Education Kits

Puberty Education Kits help adults support Autistic, Black/African American and Latine youth to learn about puberty.

Circulation
Collections