October 2024

Quick Facts

• Beginning October 2024 the library will start using Communico Reserve to make community room reservations. Patron's can submit their requests directly through the library website
• Small and medium sized community rooms can be booked immediately if  available. Large community rooms require further approval.
• For more information see the FAQ and talking points for patrons.
• Currently AV kits are not loaned to patrons using the community rooms unless an exception is made by a location’s management staff.
• How to log in with the shared login.
• Rooms left unoccupied for 10 minutes or more may be considered vacant and available for others to use.

Procedure

Making a reservation from the library's website

1. Go to the library’s website events.multcolib.org/reserve.

2. Select Patron & Non-government groups.

   

    

3. Select the date, location, specific-room, & time.

4. Click Reserve now or if the patron wants to make another reservation you can click Add to basket.

   

    

5. When finished, enter the patron’s information.
   • If you enter their library card number their information will be entered automatically.
   • For the Booking title use the purpose or topic. For example, “Tuesday Book Club” or “Coffee & Crochet”.

6. If necessary go over the room policies.

   

    

7. Click Next.
8. You will see a summary of the booking. You can still make changes. Once complete, click on “Reserve”. 

9. The patron will receive an email that the request has been made.

   

Making a reservation from the staff side

It is recommended that staff use the library website to book a reservation but you can also go to https://control-us.communico.co/sso. 

1. In Chrome open an incognito browser session and go to https://control-us.communico.co/sso.  Get detailed sign in directions.
2. In the Email field, enter @multco.us (e.g., albwork@multco.us)
3. Enter the username and password for your location.
4. Click Reserve, and then click Reserve Room.

5. Click New Booking. Reserve defaults to showing only your location but you can change the location if needed

   

    

6. Under booking type select “Patron & Non Government”. It is easy to miss and a booking made under “Staff” will auto-approve.

7. Select the date, location, specific-room and time.

   

   

    

8. If the patron only wants to make one request, click Reserve now.
9. If the patron wants to make another reservation, click Add to the basket.
10. After selecting Reserve now, you will enter all the patron’s information.
    • The patron’s account information will automatically enter if the  library card number and password section are filled in.
    • Use the meeting purpose for the Booking title. For example, “Tuesday Book Club” or “Coffee & Crochet”.
    • You may need to go over our room policies with the patron.

    • 10. Click Next. You will see a summary of the requested booking. You are still able to make changes. Once complete, click Reserve. 
       

      

How to cancel a reservation

From the library website

1. Go to the library’s website https://events.multcolib.org/myreservations.
2. To login you will need the patron’s library card number or reservation number from their email. If the patron doesn’t have this, cancel using the staff side of Communico.
3. Once logged in, find the request and click Cancel and then click OK in the confirmation box.
4. It will take you back to the list of room reservation requests and will show as canceled.

From the staff side of Communico Reserve

1. Click Reserve Room on the left side bar. This opens the search screen, where you can view bookings that are approved, declined, canceled and awaiting approval.
2. Search for the approved booking and click More.
3. Click cancel booking. Enter a cancelation reason. Example: Patron requested cancelation.
4. Click cancel reservation and click ok.
5. If time permits, delete the booking. Go to More–delete booking and then click ok.

Room size, capacity and advance booking

Remember: Small and medium community rooms do not require approval and may be booked immediately, if available.

*** government agencies may book the room up to 4 months in advance. 

* varies by location
** communico Reserve limits bookings to 30 minute increments
*** government agencies may book the room up to 4 months in advance

What's in the room?

• Each of our rooms is slightly different. You can look at the photo on the library website.
• Community rooms are available with tables and chairs.
• Currently AV kits are not loaned to patrons using the room unless an exception is made by a location’s management staff. 

Problem solving and support

• All Staff using shared logins can ask for assistance from their location leader.
• Program Requester role staff can reach out to sers@multco.us
• Use this form for general login issues.
• For product manager support email mcl-reserve-product-managers@multco.us