Technology

Filter pages

Adaptive technology stations and the ADA (search station management)

These guidelines are intended to help staff manage the use of adaptive technology stations (ATS) effectively

AMH - Automated Material Handling

Automated Materials Handling (AMH) is the machine that checks in and sorts materials.

AMH Check In

How to check-in books with Automated Materials Handling (AMH). Holds at Check-in. Snags/problem shelf at Check-in.

AMH Holds

Most holds will be checked in with AMH, unless the location does not have an AMH printer.

AMH problem solving and support

There is a support plan, problem solving tips, plus online and in-person Automated Materials Handling (AMH) training.

Audiovisual (AV) support in library locations

Equipment and point persons, AV orientation, quick start guides, user guides and

Beanstack

Reading engagement software

Team that coordinates everything related to BiblioCommons / My MCL / the catalog.

Blocked telephone numbers

How to call a telephone number that blocks calls from unknown numbers

Bookshare e-books

Bookshare is an international service offering 900,000+ ebooks. It offers a custom reading experience to individuals with print disabilities such as blindness, low vision, dyslexia, or physical disabilities that make it difficult to hold a book.

Cellular phones

Cell phone use is permitted by the public within Multnomah County Library buildings and should be regulated by MCL Behavior Rule #22

Chromebook/Laptop Kiosks

Laptop Kiosk, Chromebook Kiosk, how to check out and return with the kiosk, troubleshoot, what to do if they are missing at closing.

Communicating with Customers, Guidelines for

Handling sensitive situations in the library

Communico Login

Login to manage events, community rooms and more

Community room reservations

How to make and cancel a reservation using MyMCL and the Communico Reserve staff portal.

Computer System Emergencies

PolicyStaff will promptly report emergency problems with the ILS or the network to appropriate personnel to prevent or mitigate damage to the system.ApplicationEmergency...

Computers: guidelines for extending public computer tme

Link to guidelines for Extending Public Computer Time

Current Checkouts in Symphony, printing

This page describes the steps to print a patron's current check outs.

Enforcing internet rules regarding Material That Creates a Hostile Environment for Others

Guidelines for internet use rules, including handling situations involving material that creates a hostile environment for others.

Exhibitions in IMMS

An Exhibition (or Exhibition Group) is a user-curated collection of titles. These collections can then be assigned to display spaces in the system. Keywords: Holiday, observance, display.

Guide to Libby Guides

How to access "reading rooms" dedicated to different audiences and collections in Libby

Guidelines for patrons charging personal devices

Use these factors to help patrons charge personal devices safely and successfully

Guidelines for public announcement system use in library locations

These guidelines provide more information about what PA systems should and should not be used for.

Headphones: loaning, disposal and free earbuds

This policy clarifies when libraries should loan headphones or give away earbuds; how libraries should ensure that headphones are returned; how patrons should be charged for lost or damaged.

IMMS Glossary

A list of terms used by IMMS, with notes on how they differ from Symphony. Additional keywords: definitions, dictionary.

IMMS Quick Guide - Connecting the IMMS wand to the IMMS app for a new inventory session

Using the Scanner Control App to connect a wand to an IMMS Device.

IMMS Quick Guide - Error Messages and Troubleshooting

Troubleshooting steps for common IMMS error messages.

IMMS Quick Guide - Inventory

Using the IMMS App and Wand to inventory your collection

IMMS Quick Guide - Moving Holds to the Holds Locker

Use this process to assign items to the Holds Locker. 

IMMS Wand Introduction

An introduction to the IMMS Wand, connecting it to an IMMS Device, and using it to scan items. 

Internet, filtering and blocking

The library’s policy on Internet filtering has been affirmed by the Board of County Commissioners. Internet filtering options are determined by age.

IT help

How and when to communicate with the IT (Information Technology) Help Desk.

Item barcodes, replacing

This page describes when and how to replace library item barcodes.

JAWS

Information about the software JAWS which enables people who are blind or visually impaired to have online text read to them

Lapboards

Created 10/10...

Laptops/Chromebooks

We offer small Chromebooks to patrons for internet access. Keyword:Laptop, Chromebook, Internet.

Library barcodes, replicating

Procedures for duplicating a library barcode for a patron who wants to keep their barcode number from a broken or worn-out card.

Library website and catalog help

Resources and information for staff about the library website: multcolib.org

Magnifiers and CCTV

Information about magnification devices at MCL locations

Microfilm readers that can save files in pdf format

The Periodical Section at Central Library owns two microfilm reader printers that can save images as .pdf files

Mobile Staff app: Basic operation

This page shows how to login to Mobile staff and set it up for you and your location. Keywords: staff app, mobile app for staff, bluecloud mobile staff, bluecloud app for staff

Mobile Staff app: Check out

This Circulation Manual page shows how to use check out features in the Mobile Staff app.

Mobile Staff app: Modify user

Use Modify User on the Mobile Staff App to update Patron passwords, address, name, phone number, email

Patron hold lists, printing

This page will help staff with how to print a list of holds for patrons when they need help finding their hold on the shelf.

Patron responsibility for use of multimedia discs in personal equipment

The library offers multimedia disc items, including Blu-rays, DVDs, and CDs, for use at patrons' discretion and does not assume any responsibility for damages

Patron use of the Internet Stations

Library patrons may use the internet stations up to four hours per day.

Patrons not receiving notices

How to resolve problems when patrons are not getting notices. Additional keywords: Email, e-mail, text, spam

Printing

This page links to all the pages that have to do with printing. Key words: barcodes, check-in receipts, current checkouts, hold lists, pharos guest pass, mobile printing, library card numbers and spine labels.

Printing

How to help patrons print from the library's public computers. Keywords: printing, print release, print management

Printing & copying

Procedures for printing and copying

Public Internet Use Click-through Agreements

Text of the Agreement for Use of Public Computers at Multnomah County Library     

Reporting stolen loaner laptops and other devices

Policy and procedure for reporting stolen devices

Reporting website issues and requesting improvements

Reporting issues with the library website and catalog

RFID pads, connection to Symphony

How to connect an RFID pad to Symphony. Keywords: upgrade, RFID, Symphony, connect

Rooms and drop-in spaces at the Library Operations Center

How to reserve rooms, equipment and drop-in stations. Who can do this for you. What spaces are available for lactation.

Self-checkout stations

Self-checkout stations use RFID technology to check materials out of the library. In addition, patrons may view a list of items previously checked out, renew items, view and cancel holds, and bills.

Social Software Policy

Multnomah County Library's policy on social software use by staff. It covers content creation, both on and off the job, staff responsibilities, and moderating public content. It defines social software, addresses employee free speech, and provides guidelines for professional online conduct.

Symphony is down

This page includes the steps you should take when Symphony is not working on any computers at a branch. Keywords: offline circ, Symphony outage, Symphony web

The Symphony Specialists Team is a group of subject matter experts who provide direction and expertise to manage and maintain the integrated library system (ILS). The team will continuously improve the usability of the ILS and the related applications for its users. The Specialists will engage stakeholders to train, communicate and manage changes with staff and patrons.

Symphony, printer settings

Configure receipt, public, and workroom printers to work with Symphony

Tech lending program

The tech lending program checks out chrome books and Wi-Fi hotspots to patrons referred to us through community partnerships. Keywords: tech, lending, hotspot, chrome book

Evaluates, proposes, and implements changes to IT systems, equipment and practices that impact patrons and staff at the Library.

Telephone interpretation and sign language interpreter services

Information on the available interpreter services, including telephone, in-person and sign language at Multnomah County Library.

Using the new library commons

Get help and resources on the new library staff manual

Wireless Internet Access

Wi-fi Policies for Multnomah County Library

ZoomText

ZoomText is magnification software for people with low vision available on Adaptive Technology stations at all locations