As of March 2022, Multnomah County Library does not use a collection agency.
March 2022
Schedule of library notices
There is a set schedule of library notices.
| Notice | Type | Delivery Schedule | Notes |
|---|---|---|---|
| ALL |
Text, Email, Phone
|
Text, email, and phone notices are sent between 9a-9p. | |
| ALL | Mail goes out within 1-2 days, more over holidays. | ||
| Holds canceled | Text, email, phone (sent by mail), mail | Day after cancellation | This notice is sent for both holds that could not be filled because the item is not available and for holds that are past their 2 year expiration |
| Hold pickup | Text, email, phone, mail | Day after hold is filled | Patrons with mail notices and accommodations have 15 days on the hold shelf |
| Hold Locker pickup | Text, email, phone | Twice a day, morning and early evening for holds filled since last notice | Hold lockers have a three day pickup window. Mail patrons do not get this notice |
| Materials due soon | Text, email, phone | 3 days before due date | Mail patrons do not get this notice |
| Due today | Text, email | On due date | Mail patrons do not get this notice |
| Overdue 14 & 28 days | Text, email, phone, mail | Day after 14 & 28 days | |
| Lost bill | Text (sent by email), email, phone (sent by mail), mail | Day after 49 days |
Due date + 49 days
|