Multnomah County Library Commons
How to use a refund credit to pay bills. Keywords: refund bills, charges, fees, types of payment, account credit, credit on account
All Account Management services are done by the Contact Center at 503.988.5123 or contactcenter@multco.us.
How to process the daily bank deposit. See cash procedures. Keywords: bank slip, Bank of America, deposit slip, deposit bag
This page explains how to use the Paying Bills wizard to process payments in Symphony. Keywords: bills, fees, fines, charges, paying, payments
Patron and library financial transactions, including how bills work, bill reasons, payment reasons, and how to document oddities.
This page contains information about filling out the cash form. Keywords: cash procedures, daily cash reconciliation, opening cash
Instructions for how to identify and manage receiving a counterfeit bill.
Help patrons pay charges with credit/debit cards and some smartphone apps in the library.
What do to with donations and gifts of materials and money
Emergency opening cash policy and procedure for branches
How to renew a fee card, PAID_CARD, PAID_A
How to purchase a library card if you live outside the free area. Keywords: paid card, fee card
What fees does the library charge patrons? What fees do we no longer charge? Snag, collection agency, print, copy, mailed hold
Patrons may pay fees online. Keywords: fees, bills, payment
Modify bills/fees, change and add a bill/fee. Keywords: waive correction, bill correction, clear correction, fee correction
How to process refunds in Symphony. No more processing fees!
How to use, order supplies, call for repairs, and update the cash register.
