Daily operations

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Operations Center (OPS): guidelines and procedures

General information about working in the Library Operations Center building

Patron exclusions and privacy

Multnomah County Library will share limited information about excluded customers with public and private agencies that have a demonstrated need to access this material.

Patron responsibility for use of multimedia discs in personal equipment

The library offers multimedia disc items, including Blu-rays, DVDs, and CDs, for use at patrons' discretion and does not assume any responsibility for damages

Patron use of library phone

The policy for patrons using library phones.

Person in Charge

Person in Charge (PIC) policy

Petitioning, soliciting and hand-distributing of written materials at the library

Policy for petitioning, soliciting, and hand-distributing written materials at approved Multnomah County Library locations.

Photography and Video in the Library

Explains when permission is required and provides contact information for the Public Communications Manager. The document also emphasizes patron privacy and restricted filming locations.

PIC phone numbers

These numbers are to be used only for PIC related situations....

PIC phone procedures

Procedures for using the PIC phones

Prayer

Policy on prayer in public spaces and gives guidance to staff on handling patron inquiries and requests related to prayer.

Printing & copying

Procedures for printing and copying

Problems with Electric Vehicle (EV) chargers at library locations

How to respond to reports of problems with our EV chargers

Public location reopening manual

This document has been created by the MPAP Safety + Security subteam to assist locations opening for modified service with identifying how to address a variety of safety and security related scenarios

Reasonable accommodations for patrons with disabilities

Policy for providing reasonable accommodations to patrons with disabilities, per the Americans with Disabilities Act. It details procedures for handling accommodation requests, including interim accommodations and exceptions to library rules. The document also includes guidelines for requesting sign language interpreters.

Reasonable accommodations for patrons with disabilities FAQ

Answers for: What a reasonable accommodation is and why we offer it, when to submit a request for reasonable accommodation, how to submit an accommodation request, what to expect in the process, how to support an accommodation, and who to contact with questions.

Reassigning staff during closures

Link to reassigning staff during closures document (pdf)

Recycling

The library practices extensive recycling for a large number of materials and objects.

Repairs and mending

Information on mending and recasing.