Item not in catalog/Symphony/system/computer

November 2025

Quick Facts

  • Items that have library markings but are not in the catalog are often called NOC (Not on computer) or NIC (Not in catalog).
  • If a patron wants to check out an item that is not in the catalog:
    • Make sure it is a Multnomah County Library item. If not, place in your location’s lost and found, or the area for items from other library systems
    • Check to see if it has been stamped as withdrawn from the catalog.
    • If it was not withdrawn, check it out to the patron using the instructions in the Circulation Manual under Add Brief Title (aka Fast Add)
  • If there is no patron involved who wants to check out the item:
    • If the item is in poor conditiondiscard it.
    • If the item is in good to excellent condition, it can be re-added to the collection

Procedure

Procedure at check out

Follow the Add Brief Title (fast add) procedure.

Procedure at check in

  1. If an item is not in the catalog, it will display a pop-up message when checked in: "Check In (F3): Error Item not found in catalog. <OK>” or "RFID tag present for item not in system Item ID: 31168112345678."

    Item not found in catalog error message
  2. Items processed with an AMH will be routed into the exceptions bin and will need to be confirmed as not in catalog before proceeding.
  3. Make sure that the RFID tag matches the barcode on the item. Reinitialize the RFID tag, if needed.
  4. Make sure this is a Multnomah County Library item that was not withdrawn from the collection.
    • If the item was stamped as Withdrawn or has a line through the barcode, send it to the Operations Center in black discard crate.
    • If the item is in poor conditiondiscard it and send it to the Operations Center in a black discard crate.
    • If the item is in good condition, attach a note indicating the item is "Not in catalog" and send it to the Operations Center with other Transit items.
    • Sort Center staff will send it to Selections for evaluation.