Policy

Staff will promptly report emergency problems with the ILS or the network to appropriate personnel to prevent or mitigate damage to the system.

Application

Emergency problems that should be reported immediately to Computer Services staff include:

1. Any alarms are going off in the computer room
2. A power outage has occurred at Central
3. TAP (transaction assurance process) stops and there is a message on the screen saying so
4. Critical functional failures, such as checkout not working
5. An entire branch, or a large Central section or the Administration Building, is down
6. Terminals have odd or error messages on them (e.g., information that is not part of a typical bibliographic or customer record, or personal messages)
7. Many terminals are behaving strangely over an extended period of time (over 30 minutes)
8. Any equipment is missing

Procedure

1. If there are emergency problems, call the Computer Services Help Desk at 503.988.5223.
2. If there are emergency problems when Computer Services staff is not available at Central, consult the person in charge (PIC) at your agency. If you are not able to reach the PIC, proceed with the following:
   1. Call the Computer Services pager at 503.204.4627.
   2. If there is no answer, first call the Computer Services Manager at 503.235.0610. If you cannot reach the manager, call the Computer Services Supervisor at 503.659.4228.
   3. Leave a message describing the problem on the Computer Services voice mailbox at 503.988.5223.