Resolving problems with transport units

1. Log into the IMMS app on an IMMS Device.

2. Select “What is listed in IMMS about…”

3. Scan the transport unit, look at the items that IMMS thinks are on it, and follow the appropriate steps below.

• If the TU is empty, and contained only items to be Shelved
  • Check a few to make sure they were shelved. If they were, assume that all items have been shelved.
  • Use the IMMS Mobile App’s “Shelve items” wizard to clear the transport unit.
     
• If the TU is empty, and contained only Holds
  • Check a few to make sure they are on the Holdshelf. If they are, assume that all of the items have made it onto the Holdshelf.
  • Use the IMMS Mobile App’s “Move to shelf” wizard to clear the transport unit.
     
• If the TU is empty, and contained “mixed content” (a combination of Shelving,Transit, and/or Holds)
  • Put it aside for a Champion or Lead Worker. Include a brief note explaining the problem. The Champion/Lead will follow the “Clearing mixed-content transport units” workflow (requires Item Administration permissions).
     
• If the TU has items in/on it, and contains “mixed content” (a combination of Shelving,Transit, and/or Holds)
  • If there are only a few incorrect items, remove them and process them. Then you can handle the TU as normal.
  • If there are a lot of incorrect items, or if the TU says it contains more items than it does, put it aside for a Champion or Lead Worker. Include a brief note explaining the problem. The Champion/Lead will follow the “Clearing mixed-content transport units” workflow (requires Item Administration permissions).