To make held items Available for pickup in the Hold Lockers:

1. Take a transport unit (TU) of held items to the Hold Locker.
2. Scan a hold using the Hold Locker barcode scanner.
   • A locker should open. It’s OK if the locker already has holds in it - they will be for the same patron.
3. Place the hold in the open locker.
4. Close the locker.
5. Scan the next hold.
6. Repeat until no more lockers open.
7. Select ‘Move to Shelf’ on your IMMS Device.
   • Scan the HOLDS SHELF Location Tag on the Holgate Holds Locker RFID sheet.
   • Scan the HOLDS TRANSPORT UNIT Tag on the Holgate Holds Locker RFID sheet.
8. Check for confirmation of successful assignment.

Troubleshooting:

1. If you scan a hold and no locker opens, all lockers may be full. This hold will remain assigned to the TU you brought it out in.
   • For the Holgate hold lockers only, patrons have the option of selecting locker ranges (low, middle, and/or high. If no lockers are available that meet a patron's specified locker range, no locker will open. Put that item aside and try another, to see if a locker will open.
2. If you scan a hold and a locker opens, but there is no room in the locker for the item, use the Holds Locker screen to look for a different locker belonging to that patron.
   • If the patron has no lockers with room for the item, move the item back into the TU you brought it out in.
3. If an item is too large to fit into any locker, make the hold available for pickup inside the branch.
   • In Symphony, change the hold to branch pickup.
     • If the hold does not show as Available, you can just change the pickup location.
     • If the hold shows as Available, cancel and replace it, making the patron first in the queue.
   • Check the item in and follow the procedure for branch holds.
   • Call the patron to let them know that the item is being held inside the branch, instead of in the hold lockers (the patron will also receive their usual notification, but may not notice the changed pickup location).
4. If it seems that items are not moving into the Holds TU, use ‘What is listed in IMMS about…’ to confirm that the HOLDS TRANSPORT UNIT is attached to the chute.
   • If the HOLDS TRANSPORT UNIT is not attached to the chute, attach it using the Chute tag at the top of the card.

• More information about Hold Lockers