Symphony upgrades

October 2025

Quick Facts

  • This page explains what to do before and after a Symphony upgrade, how to set up stations, and test Circulation.
  • To prepare for a Symphony upgrade:
    • Leave all laptops and computers on so they can be updated overnight.
    • Staff who telework should leave their laptops open and logged in to BIG-IP F5 VPN.
    • Be ready to use Symphony Web or downtime sheets in the morning.
  • After an upgrade, report any problems to the IT help desk:

Jump to: How to prepare, Set up staff stations, RFID, Receipt Printers, Test Symphony Circulation, Self-Checkout, Pharos Connection, AMH

Procedure

How to prepare for a Symphony upgrade

  • Leave all laptops and computers on so they can be updated overnight.
  • Staff who telework should leave their laptops open and logged in to BIG-IP F5 VPN.
  • Be ready to use Symphony Web or downtime sheets in the morning.

Set up symphony on staff stations

Login -- Look at the login Configuration box that pops up:

Screenshot showing the Symphony login screen
Screenshot of how to set up receipt printer
  • The “Operate in Offline mode” box should be unchecked
  • Is the IP address and port number correct?
    • IP address: multcolib.sirsi.net
    • Port: 7014
  • Is the station name similar to the PC name? If the station name is not available use PCGUI-DISP and email the IT HelpDesk at ithelpdesk@multco.us to report the needed station name.
  • The “show this window on next startup” box should be checked.
  • For more information see logging into Symphony.
  • Report any problems to the IT help desk:

RFID

If RFID is not working, follow these steps.

  • Under the Preference menu, choose Peripherals > RFID Pad Configuration.
  • When the dialog box pops up, make sure the “RFID pad is available” box is checked, then click OK.
  • The RFID tag security enabled box should be unchecked.
  • If this procedure doesn't set the connection between the RFID pad and Symphony, report any problems to the IT help desk:
Screenshot of how to set up the RFID pad

 

Screenshot of how to set up the RFID pad

Receipt Printers

If receipt printers are not working, follow these steps:

  • Under the Preference menu, choose Peripherals > Receipt Printer.
  • Check the boxes “Receipt printer available” and “Display receipt printer dialog”.
  • Select “Epson TM-88V Receipt” in the “Receipt printer” drop down. Click OK.
  • For more information see Setting printers in Symphony.
  • Report any problems to the IT help desk:
Screenshot of how to set up receipt printer

 

Test basic Symphony Circulation and related functions

  • Check in
    • Do items check in using the RFID pad?
    • Are they routing correctly?
  • Checkout
    • Can you scan a library card barcode using the laser scanner?
    • Can you check out an item using the RFID pad?
    • Can you print a receipt using the Epson receipt printer?
  • Holds
    • Fill a hold
    • Does the hold slip print correctly?

Self-Checkout Stations

  • Are they logged in?
  • Can you access an account with a correct barcode and pin?
  • Do items checked out on self-checkout appear in Symphony?

Pharos Connection

  • Can you log in using a correct barcode and pin?
  • Does it deny login using an incorrect barcode and pin?

AMH

  • The AMH may need to be reset.  Press the yellow reset button, then the green power button.
  • Does AMH check in items off patron accounts?
  • Are items routed correctly to the Sort Center, hold, or shelving location?
  • Get support for problems and questions:

Report any problems to the IT help desk

Manual category
Circulation
Tags
Access services
Symphony