How patrons can purchase a library card if they live outside the free area. Keywords: paid account, fee account

How to renew a fee account, PAID_CARD, PAID_A

What fees does the library charge patrons? What fees do we no longer charge? Snag, collection agency, print, copy, mailed hold

Patrons may pay fees online. Keywords: fees, bills, payment

How to help foster families create accounts and use the library.

Who is in the free service area, what areas are considered reciprocal, and what to do if someone isn't in the free service area. Keywords: MIX, reciprocal, metro area, county

The patron record glossary shows information about the account, such as the last activity date and the number of claims returned items. Keywords: last activity, claims returned, expiration

Commemorative library cards (gold cards) were given to individuals who contributed to the Library Foundation during Central Library's renovation

This page describes how to process items and how to help patrons place and pick up holds in library hold lockers.

When patrons aren’t able to pick up their hold within the one week time frame, we can extend patrons' hold pickup date by one week.

Change location of a hold. Keywords: modify hold, change pickup

This page says what to do when a patron wants more hold privacy than the partial last name and last four digits of the library card.

How holds slips work with partial names and library card numbers, plus IMMS. Keywords: hold slips, hold labels, IMMS

After placing holds, patrons can login to My MCL to view and edit their holds

How to cancel holds picked up by another person

Volunteers will use IMMS to pick holds, and AMH or the 'Volunteer' module in Symphony to process the holds. Keywords: Volunteer, check in, paging list, IMMS

How to select ship/mail and have holds mailed to patrons. Keywords: shipped hold not received, missing mailed item, Books by mail