How to resolve problems when patrons are not getting notices. Additional keywords: Email, e-mail, text, spam

How to figure out if your patron is in the free service area and what to do if they are outside the free service area.

How to help patrons who may not have an address or photo ID.

An example of how a patron record should be entered. The perfect patron.

How pick lists for holds and other searches work with IMMS. Keywords: picklist, paging list, holds, rotation list, weeding list, missing list, error correction lists, call number changes

How to circulation items from the picture clipping file at Central Library.

Guidelines for patron PINs/passwords: character limits, creating, updating, resetting, etc.

This page provides instructions for how to enable pop ups in a Firefox web browser.

This page provides instructions for how to enable pop ups in a Google Chrome web browser.

How to see a patron's position in the hold queue, plus the number of holds and the number of circulating copies.

This page links to all the pages that have to do with printing. Key words: barcodes, check-in receipts, current checkouts, hold lists, pharos guest pass, mobile printing, library card numbers and spine labels.

Information about possible problem shelf procedures. Keywords: snag, missing piece

Program codes are used when cards are created at outreach events or services.

Puberty Education Kits help adults support Autistic, Black/African American and Latine youth to learn about puberty.

Policy for providing reasonable accommodations to patrons with disabilities, per the Americans with Disabilities Act. It details procedures for handling accommodation requests, including interim accommodations and exceptions to library rules. The document also includes guidelines for requesting sign language interpreters.

Answers for: What a reasonable accommodation is and why we offer it, when to submit a request for reasonable accommodation, how to submit an accommodation request, what to expect in the process, how to support an accommodation, and who to contact with questions.